Privacy Policy

Privacy Policy Allure Detail LLC Effective Date: March 2, 2026

Allure Detail LLC (“Company,” “we,” “us,” or “our”) operates the website alluredetail.com and the associated AI-powered booking system and mobile detailing services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Service, book an appointment, create an account, or otherwise interact with us.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect We collect the following categories of personal information:

• Contact and Account Information: Name, email address, phone number, and account login credentials (if you create a persistent account).
• Service and Location Data: Service address and GPS location for detailing appointments.
• Vehicle Information: Make, model, year, color, license plate number, and photographs of your vehicle.
• Payment Information: Processed securely by our third-party payment processor, Stripe.
• AI Interaction Data: Conversation history and inputs from our AI booking chat or voice system.
• Usage and Technical Data: IP address, browser/device information, referral source, preferred service times, and interaction data with the Service.
• Subscription Data: Details related to your monthly detailing subscriptions.

2. How We Use Your Information We use your information to:

• Process, schedule, and fulfill your detailing bookings and monthly subscriptions.
• Communicate with you about appointments, reminders for paid services, subscription billing, and (with your consent) promotions and discounts via email, text, or phone.
• Operate and improve our AI booking system, including suggesting relevant add-on services based on your past bookings.
• Process payments, provide customer support, and analyze Service usage.
• Comply with legal obligations and protect the Company’s rights.

Monthly detailing subscriptions are billed automatically on the same day each month. You may cancel your subscription at any time via your account dashboard or by emailing support@alluredetail.com. Cancellation takes effect at the end of the current billing period.

3. How We Share Your Information We do not sell your personal information. We share information only as described below:

• Service Providers: Stripe (payments), Go High Level (SMS/email/calendar), OpenAI (AI booking system — conversation data used solely for inference; we do not use your personal data to train any AI models), Google Analytics and Meta (analytics and advertising).
• Independent Contractors: Limited customer data (name, phone number, and service address) is shared only with the assigned subcontractor who will perform your detailing service. Vehicle photos are shared exclusively with that assigned subcontractor and with no other party.
• Legal Requirements: When required by law, subpoena, court order, or to protect our rights or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies We use essential/functional cookies, analytics cookies, advertising/targeting cookies, and AI personalization cookies. These enable the Service to function, remember your preferences, analyze usage, deliver personalized content, and show relevant advertisements.

5. Artificial Intelligence Disclosure Our booking system uses artificial intelligence (powered by OpenAI) to facilitate scheduling and may automatically suggest add-on services based on your prior bookings. This involves automated decision-making. We do not train foundational models on customer data.

6. Data Retention

• Booking records, account information, and subscription data are retained for up to 2 years after service completion for accounting, legal, and customer-service purposes.
• AI conversation data is retained for a maximum of 30 days. We retain data only as long as necessary or as required by law.

7. SMS Communications and Consent

If you opt in to receive text messages from Allure Detail LLC, we may send you SMS messages related to appointment confirmations, appointment reminders, rescheduling updates, service follow-ups, and review requests. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time and HELP for assistance.

SMS Data Sharing Statement

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

8. California Privacy Rights (CCPA/CPRA) If you are a California resident, you have the right to know, delete, correct, opt out of sharing for targeted advertising, limit use of sensitive information, and non-discrimination. To exercise these rights, email privacy@alluredetail.com. We will respond within 45 days (extendable by 45 days where permitted).

9. Security We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

10. Children’s Privacy The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Privacy Policy We may update this Privacy Policy. Material changes will be posted with a new effective date. Continued use constitutes acceptance.

12. Contact Information Allure Detail LLC 2219 Main St, Unit #246 Santa Monica, CA 90405 Email: privacy@alluredetail.com